Home > FAQs
more Q&A will be added weekly
HAVING TROUBLE WITH UPLOADING FILES?
Process the order on spinnprint.com without uploading the files- than upload your file or files at https://driveuploader.com/upload/n8xq7bccqR/ - REMINDER-on https://driveuploader.com/upload/n8xq7bccqR/
Help with Designing a Print Ready File!
When counting pages, you are really counting printed sides
From cover to cover, this booklet contains 8 pages.
If your document contains elements that touch the edge of the page, you must design with bleeds.
Contact us with any questions!
As an example, if your print is 8.5"x11"
Your image resolution should 300 pixels per inch (PPI)
Colors vary from devices to print — contact us for more information about color-matching
If your document has low-quality images, they will also appear low-quality in print
Get in touch with us to make sure your prints are top quality every time!
Turn around time-
We have 3 options for turn around time( turn around time is production speed not transit time)- you can chose from- 2-3 days- 2 days- and 1 day(these options are on the product pages)-any orders in after 12:00pm eastern time in consider next day- thus if you put in a order at 11:30 am eastern time- and chose 1 day production speed- it will ship the follow day, And if you place the order at 1:00 pm eastern time- and chose 1 day production speed(you have missed the cut off)- it will ship in 2 days- Listen- we are flexible- so call if it is after 12:00pm and you need it to ship the following day- we will let you know if we can do it. We are here to help.
Pricing reflect 1 single master-- and you can drive the cost down even more by choosing the wait and save option.
With the ground shipping option during check out- we are set up to ship ground in 2 days in all major cities and suburbs in the US- . Also will convert a ground shipment to USPS 2 DAY for for free if needed to get to you within 2 days.
exceptions include: rural areas- Hawaii and Alaska( 2-4 days)- and product that is larger than 8.5 x 11 finished size- thus 11x17 flat and 12x18 and 13x19 sizes are subject to 2- 4 days delivery- in most cases product size will not matter but in large quanities ti becomes a higher possibility. If it small amount we can usualy roll the poster sizes without damaging the intergrity and get it there in 2 days or less. All quality guaranteed. Always call if you have questions.
1 DAY GROUND WITH NO EXCEPTIONS TO SIZES OR ANYTHING PERIOD INCLUDE ALL OF SOUTHERN CALIFORNINA AND LAS VEGAS.
NEW YORK AND NEW JERSEY AND ALL MAJOR CITIES AND SUBURBS CAN ORDER ON FRIDAY- AND CHOSE 1 DAY PRODUCTION SPEED AND GROUND SHIPPING OPTION- AND HAVE IT ON MONDAY.
FREE GROUND SHIPPING
on orders over $150.00, under $150.00 is a flat fee of $12.00.
Return policy take 10 to 15 days to refund origianl order
HOW DO I WORK THE WEBSITE?
If you have a file or document that you want on 1 sheet -rather 1 or 2 sided- chose Single Page option
If you have (for instance) 2 or more sheets 1 or 2 sided- than chose Multiple Page-
If You need to process Multiple projects you will see a option to continue shopping- and than go ahead and add to cart you second- and third projects- treat each file as a seperate job ticket- chosing different options for each file.
MORE TO COME......